ilok usb not recognized by ilok license manager

Ilok usb not recognized by ilok license manager install#
Ilok usb not recognized by ilok license manager full#
Ilok usb not recognized by ilok license manager pro#
Ilok usb not recognized by ilok license manager Pc#

Losing out on money as a freelance audio engineer. I hope you can appreciate my frustration with this matter as I am

Ilok usb not recognized by ilok license manager pro#

I need my iLok to work for Pro Tools 11 on my MacBook Pro, but I can't seem to resolve the issue and as of yet you have not offered any solution. I borrowed a friend's Windows machine to test my iLok. I don't actually own a Windows machine - I use my Mac for all of my work. Yes both the Windows Machine an my MacBook are running the latest version of the iLok manager software. Yes, as I mentioned, I have tried with a powered USB hub with my mac and it doesn't work. Is the iLok working consistently on the Windows machine? Are both machines running the latest version of iLok License Manager?ĭid you try plugging the iLok into a powered hub on the Mac?

Ilok usb not recognized by ilok license manager Pc#

My iLok is recognized on iLok License Manager on a PC - so I synchronized it, and plugged it back into my mac and it doesn't work. I have a family to feed and a mortgage to pay, and losing out on this much money due to a fault with your product is unacceptable. I have exhausted all options and nothing seems to work.

Ilok usb not recognized by ilok license manager full#

So far I have lost out on 2 full days work due to this error with your licencing software, equating to the loss of £300 GPB and one potential client. I have tried ALL of the above and spent HOURS and HOURS on various forums but to no avail.

If you do not see an error message, please try plugging the iLok into the regular USB port again and see if the problem persists. If you see an error message, please send a screenshot. If you don't have a USB hub, you can try synchronizing the iLok from a Windows machine instead. Please make sure you are running the latest version of iLok License Manager, then try plugging the iLok into a powered (meaning that it plugs into both the computer and a wall outlet) USB hub and synchronizing the iLok by right clicking and selecting 'synchronize'. I copy my email correspondence with them below - this was my first response: I have literally spent days searching the internet for a solution but to no avail, so I submitted a case to iLok support, who are what I can only describe from the correspondence I've had with them, as a complete hoax. I Run Pro Tools 11 on a MacBook Pro 2016 model, running macOS 10.12 Sierra.Īll of a sudden, my 2nd Gen iLok has stopped being recognised by Pro Tool, as well as the iLok License Manager software. And my apologies for quite a long-winded initial post. Does the iLok light up when plugged into a known working USB port? If not, or if the iLok is physically damaged, this indicates a problem with the iLok, and it should be submitted for License Recovery and Replacement through the RMA process.I'm completely new to this forum so please bear with me if my etiquette is not up to standard. If the steps above do not resolve this issue, please try your iLok on a different computer on a different internet connection If it does not, open the iLok Details and click on the Synchronize link. If your iLok appears as connected in the list, it should now work to authorize your iLok-protected software. Be sure to uninstall prior to doing a clean install.

Ilok usb not recognized by ilok license manager install#

If the iLok lights up, but does not appear as connected in the iLok License Manager application, download and install the latest version of the iLok License Manager. Take a look at the iLok dongle entitled 'Eye Lock.' The problem could be with the iLok USB itself or the iLok License Manager. If your iLok is not being recognized, then it may be greyed out as shown in the attached screenshot.